Inspire learning that empowers teams and transforms customer experiences.

If you’re passionate about creating engaging learning journeys that help people do their best work, this is your opportunity to make an impact at the heart of a fast-growing, purpose-led edtech business. You’ll shape how teams learn, customers engage, and knowledge is shared across a platform making a real difference in education.

Job Title: Learning & Enablement Manager – Education Technology Sector

Salary: £50K – £55K per year (depending on experience)

Job Location: Hybrid role working 3 days per week from modern offices in Loughborough

Employment Benefits:

• “Unlimited” holiday scheme
• Perk box
• Company events
• Free office parking
• Company pension scheme

The Opportunity:

As Learning & Enablement Manager, you’ll take ownership of how knowledge is built and shared  (internally and externally) to drive confidence, consistency, and excellence. You will:

• Design and deliver structured internal training that empowers Customer Success teams to deliver exceptional onboarding and support.
• Lead the development of customer-facing enablement content, including knowledge bases, in-app guides and online learning materials.
• Build strong governance, structure and version control to keep materials accurate, compliant, and on-brand.
• Collaborate with Product, Marketing and Customer Success teams to identify learning gaps and translate insights into scalable training solutions.
• Use analytics and AI tools to measure, refine and continuously improve the quality and impact of learning materials.

About You:

You’re a confident communicator and creative problem-solver who knows how to turn complex ideas into simple, engaging learning experiences. You bring:

• Proven experience in training, enablement or customer education (ideally within SaaS, tech, or digital services).
• Strong instructional design and content creation skills with an eye for clarity and engagement.
• Familiarity with digital knowledge systems or in-app guidance platforms (e.g. Whatfix, Intercom, Zendesk).
• Excellent written and verbal communication skills.
• The ability to leverage AI tools to enhance efficiency and content quality.

Desirable:

• Experience designing structured learning pathways or internal certification programmes.
• Background in education or edtech.
• Awareness of accessibility standards and inclusive design principles.

What Success Looks Like:

• Confident, consistent Customer Success teams delivering excellent onboarding and education.
• High engagement with customer self-service and learning content.
• Fewer “how do I…” queries from customers.
• Positive feedback from internal teams and end users.
• Up-to-date, well-governed training and enablement resources aligned with product updates.

Why Apply?:

This is an opportunity to join a mission-driven organisation transforming communication and engagement across the education sector. You’ll have the freedom to shape learning strategy, introduce innovation and directly influence how teams and customers succeed within a collaborative, forward-thinking environment that values people, progress and purpose.

Recruitment Process:

To apply for this position, please submit your CV via this website or contact John Boggis at Your Recruiters for more details.

Your Recruiters Limited is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.