Love turning customers into champions?

If you thrive on building relationships, solving problems, and helping people get real value from technology, this is your opportunity to shine. Join a high-growth SaaS company where customer success isn’t a department, it’s the heartbeat of the business.

Job Title: Customer Success Manager – SaaS
Location: Hybrid – 3 days per week in Loughborough
Salary: Up to £35,000 (DOE)
Benefits: Unlimited holiday | Perk Box | Pension | Company events | Free parking

The Opportunity:

As Customer Success Manager, you’ll be the trusted partner for a portfolio of clients — guiding them from onboarding and adoption to long-term success. You’ll ensure every customer feels supported, engaged, and empowered to get the most from the platform.

You will:

  • Manage the full customer lifecycle for your assigned accounts.
  • Lead onboarding and ensure smooth, impactful implementations.
  • Deliver tailored training sessions and best-practice guidance.
  • Build strong, lasting relationships with key stakeholders.
  • Monitor usage, engagement, and account health to drive retention.
  • Identify growth opportunities while reducing churn risk.
  • Collaborate with Sales, Product, and Support teams to ensure a seamless experience.
  • Act as the voice of the customer to influence continuous improvement.

About You:

You’re a natural communicator who takes pride in helping others succeed. You bring:

  • Proven experience in Customer Success or Account Management within SaaS or tech.
  • Excellent relationship-building and presentation skills.
  • Strong organisational and time management abilities.
  • A proactive, problem-solving mindset with genuine customer empathy.
  • Familiarity with CRM/CS tools such as HubSpot, Salesforce, or Gainsight.

Why Join?

  • A modern, forward-thinking SaaS company where your impact is visible every day.
  • A supportive, collaborative culture that values innovation and continuous learning.
  • Real career progression opportunities as the company scales.
  • The chance to work with cutting-edge tech that’s changing the way customers operate.

If you’re ready to help customers thrive and want to be part of a growing success story — we’d love to hear from you. Apply now or contact John Boggis for a confidential chat.

The Recruitment Process:

The recruitment process will include a 2-stage face-to-face interview and presentation. Ideally, the hiring company is looking to hire a new starter before the end of 2025.

Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at interview stage.

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Apply for this Job:

If you are interested in this role, please register your interest via the form below and uploading your CV. All applicants will be responded to within 48 hours.

    Share this job:

    Meet Your Recruiter:

    John Boggis

    Joint Managing Director at Your Recruiters

    John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.

    His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.

    Contact John if you have questions about this job role:

    Email: john.boggis@your-recruiters.co.uk

    Phone: 07761 521920

    View my other live jobs:

    Love turning customers into champions?

    If you thrive on building relationships, solving problems, and helping people get real value from technology, this is your opportunity to shine. Join a high-growth SaaS company where customer success isn’t a department, it’s the heartbeat of the business.

    Job Title: Customer Success Manager – SaaS
    Location: Hybrid – 3 days per week in Loughborough
    Salary: Up to £35,000 (DOE)
    Benefits: Unlimited holiday | Perk Box | Pension | Company events | Free parking

    The Opportunity:

    As Customer Success Manager, you’ll be the trusted partner for a portfolio of clients — guiding them from onboarding and adoption to long-term success. You’ll ensure every customer feels supported, engaged, and empowered to get the most from the platform.

    You will:

    • Manage the full customer lifecycle for your assigned accounts.
    • Lead onboarding and ensure smooth, impactful implementations.
    • Deliver tailored training sessions and best-practice guidance.
    • Build strong, lasting relationships with key stakeholders.
    • Monitor usage, engagement, and account health to drive retention.
    • Identify growth opportunities while reducing churn risk.
    • Collaborate with Sales, Product, and Support teams to ensure a seamless experience.
    • Act as the voice of the customer to influence continuous improvement.

    About You:

    You’re a natural communicator who takes pride in helping others succeed. You bring:

    • Proven experience in Customer Success or Account Management within SaaS or tech.
    • Excellent relationship-building and presentation skills.
    • Strong organisational and time management abilities.
    • A proactive, problem-solving mindset with genuine customer empathy.
    • Familiarity with CRM/CS tools such as HubSpot, Salesforce, or Gainsight.

    Why Join?

    • A modern, forward-thinking SaaS company where your impact is visible every day.
    • A supportive, collaborative culture that values innovation and continuous learning.
    • Real career progression opportunities as the company scales.
    • The chance to work with cutting-edge tech that’s changing the way customers operate.

    If you’re ready to help customers thrive and want to be part of a growing success story — we’d love to hear from you. Apply now or contact John Boggis for a confidential chat.

    The Recruitment Process:

    The recruitment process will include a 2-stage face-to-face interview and presentation. Ideally, the hiring company is looking to hire a new starter before the end of 2025.

    Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at interview stage.

    Back to listings

    Meet Your Recruiter:

    John Boggis

    Joint Managing Director at Your Recruiters

    John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.

    His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.

    Contact John if you have questions about this job role:

    Email: john.boggis@your-recruiters.co.uk

    Phone: 07761 521920

    Apply for this Job:

    If you are interested in this role, please register your interest via the form below and uploading your CV. All applicants will be responded to within 48 hours.

      Share this job:

      Back to listings