Join a Global Leader in Car Care – Where Customer Focus Drives Success!
Position: Customer Service Coordinator
Salary: £27,000 – £31,000 depending on experience
Location: Hybrid work: Monday & Tuesday office based in Bootle (Merseyside) and Wednesday, Thursday, and Friday is work from home.
Employment benefits include: 24 days holiday + public holidays, ‘Wellness’ day once per quarter (at company discretion), Pension matched at 4% contribution, Private healthcare for individual, partner, and any dependants up to the age of 24 (effective upon completion of probationary period), Life assurance (paying 4 times gross salary) and Free onsite parking (as needed)
Are you ready to be the voice of a globally recognised brand known for performance, quality, and innovation?
We’re looking for a Customer Service Coordinator who thrives on building strong relationships and delivering top-notch service that keeps customers coming back for more.
What You’ll Do:
- Manage and process orders (manual, portal and EDI) using ERP system (JD Edwards).
- Serve as the main point of contact for 30+ customer accounts – own those relationships!
- Handle returns, claims and chargebacks with accuracy and care.
- Collaborate cross-functionally with Sales, Planning and Logistics to ensure smooth, timely and compliant order fulfilment.
- Review and analyse customer scorecards to identify service improvement opportunities.
- Ensure all customer communications are clear, timely, and professional – respond within 24 hours.
What We’re Looking For:
- Experience in customer service, ideally within manufacturing, logistics or consumer products.
- Proficiency in ERP systems (JD Edwards preferred), along with MS Word, Excel and internet tools.
- Excellent communication skills – both written and verbal.
- Detail-oriented with strong organisational and multitasking abilities.
- Able to work independently and prioritize tasks effectively.
The Opportunity:
You’ll be part of a supportive, high-performing team committed to customer satisfaction and operational excellence. If you’re passionate about service, love problem-solving, and want to grow with a trusted industry leader – this role is for you.
Ready to make your mark in customer services? Apply today!
Recruitment Process:
To apply, complete the short application form below and upload a copy of your CV. If you have any questions, please contact John Boggis at Your Recruiters.
Your Recruiters Limited is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive workplace. All applicants will receive a response, with detailed feedback provided to those who are unsuccessful at the interview stage.
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Meet Your Recruiter:
John Boggis
John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.
His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.
Contact John if you have questions about this job role:
Email: john.boggis@your-recruiters.co.uk
Phone: 07761 521920
View my other live jobs:
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Sales Development Representative (INDCOM)John Boggishttps://www.your-recruiters.co.uk/author/john-boggis/
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Customer Service CoordinatorJohn Boggishttps://www.your-recruiters.co.uk/author/john-boggis/
Join a Global Leader in Car Care – Where Customer Focus Drives Success!
Position: Customer Service Coordinator
Salary: £27,000 – £31,000 depending on experience
Location: Hybrid work: Monday & Tuesday office based in Bootle (Merseyside) and Wednesday, Thursday, and Friday is work from home.
Employment benefits include: 24 days holiday + public holidays, ‘Wellness’ day once per quarter (at company discretion), Pension matched at 4% contribution, Private healthcare for individual, partner, and any dependants up to the age of 24 (effective upon completion of probationary period), Life assurance (paying 4 times gross salary) and Free onsite parking (as needed)
Are you ready to be the voice of a globally recognised brand known for performance, quality, and innovation?
We’re looking for a Customer Service Coordinator who thrives on building strong relationships and delivering top-notch service that keeps customers coming back for more.
What You’ll Do:
- Manage and process orders (manual, portal and EDI) using ERP system (JD Edwards).
- Serve as the main point of contact for 30+ customer accounts – own those relationships!
- Handle returns, claims and chargebacks with accuracy and care.
- Collaborate cross-functionally with Sales, Planning and Logistics to ensure smooth, timely and compliant order fulfilment.
- Review and analyse customer scorecards to identify service improvement opportunities.
- Ensure all customer communications are clear, timely, and professional – respond within 24 hours.
What We’re Looking For:
- Experience in customer service, ideally within manufacturing, logistics or consumer products.
- Proficiency in ERP systems (JD Edwards preferred), along with MS Word, Excel and internet tools.
- Excellent communication skills – both written and verbal.
- Detail-oriented with strong organisational and multitasking abilities.
- Able to work independently and prioritize tasks effectively.
The Opportunity:
You’ll be part of a supportive, high-performing team committed to customer satisfaction and operational excellence. If you’re passionate about service, love problem-solving, and want to grow with a trusted industry leader – this role is for you.
Ready to make your mark in customer services? Apply today!
Recruitment Process:
To apply, complete the short application form below and upload a copy of your CV. If you have any questions, please contact John Boggis at Your Recruiters.
Your Recruiters Limited is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive workplace. All applicants will receive a response, with detailed feedback provided to those who are unsuccessful at the interview stage.
Meet Your Recruiter:
John Boggis
John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.
His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.
Contact John if you have questions about this job role:
Email: john.boggis@your-recruiters.co.uk
Phone: 07761 521920