Can you juggle sales support, admin tasks, and customer coordination with ease?

Position: Internal Sales Administrator

Contract: Permanent

Location: Minworth, Sutton Coldfield

Hours of Work: 8.30am – 5.00pm – Mon – Fri (37.5hrs)

Salary: £26,000pa

The main responsibility of this role is to efficiently and effectively administrate all sales related functions that provides to our Client’s Customer base.

Key Performance Indicators:

Develops, tracks and maintains customer base in assigned territory:

• Completes and maintains all customer records
• Reactivates dormant accounts
• Makes changes or updates to account information in StelPlan

Provide Best-In-Class customer service:

• Provide timely response to customer requests for status of their orders
• Provide prompt quote response to customers if required
• Return phone calls / messages timely
• Provide technical data to customers upon request
• Provide a timely response to request for missing paperwork, TR’s/BOL/Invoices etc. if required

Communicate with customers in assigned regions, including generating sales and profits from assigned customer base:

• Generate profitable revenue through order closing / order taking (upselling)
• Make best effort basis to resolve customer related problems, issues and challenges

Process customer orders:

• Enter orders into StelPlan system
• Execute Buy, Process or Transfer Requests where appropriate
• Process and acknowledge customer P.O. Acknowledgement
• Use of cut planner software
• Manage customer outstanding order books
• Monitor incoming stocks and proactively inform clients of any potential delays
• Regularly check cradle to grave and ensure all overdue / soon to be overdue orders are released into production. Endeavour to find the solution if there is an issue relating to the overdue order

Provide feedback to Management and Administrative Departments:

• Communicate, via e-mail, information regarding competitor activity such as pricing, material availability and lead-times
• Communicates “holes in inventory” to Sales Management and Purchasing when required
• Provides any pertinent feedback within monthly Territory Reviews
• Communicates relevant feedback from customer base and pertinent information from
• “Customer’s Customer”
• Communicates fiscal-health feedback from any customer, or about any customer, within your territory or otherwise

Assist in maintaining A/R integrity with all customers in assigned territory:

• Execute Credit and RA forms
• Resolve sales related credit issues with customer
• Resolve account issues resulting in the account being on Daily Credit Hold List
• Obtain financial information when requested
• Review and be aware of account status, dates, and A/R balances
• Maintain open communication with customer on A/R issues

Execute Management strategy for sales development:

• Solicit and respond to customer quotations for various new product initiatives
• Provide feedback to Sales Management and Administrative departments on new product lines
• Promote new product lines with current and prospective account base

Timely responsiveness to action related e-mails:

• Respond to Sales Management on questions or projects that are assigned
• Respond to any department question regarding orders or other issues directly related to your business

Participates in departmental and/or other company meetings:

• Attend each Sales Meeting as scheduled
• Make presentations to team / group when assigned
• Actively participates
• Make constructive suggestions to improve meetings

Ready to be the backbone of a high-performing sales operation?

Recruitment Process:

If you are interested in this position, please apply via this website or call Michelle Bastock at Your Recruiters for more information.

Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.