Do you thrive in fast paced environments where organisation and communication make all the difference?

Role: Service Coordinator / Administrator
Location: Gravelly Park, B24
Contract: 12-Month Maternity Cover (Minimum)
Hours: Monday – Thursday 8:45am-4:45pm, Friday 8:45am-4:15pm (34.5 hours per week)
Salary: £27,000 per annum (£13.37 per hour)

The Role:

You’ll be the first point of contact for all warranty and service related matters, supporting engineers, subcontractors, distributors and customers to ensure smooth operations and exceptional service delivery. This position involves a mix of coordination, problem solving and administration, ideal for someone who takes pride in keeping things running efficiently behind the scenes.

What You’ll Be Doing:

• Act as the main contact for warranty and service queries via phone and email
• Allocate jobs to in house engineers and third party subcontractors within required response times
• Use SPARK (service database) and OPERA (accounting system) to create and manage orders
• Liaise with service providers to arrange site visits, audits and van stock checks
• Manage spare parts orders, deliveries and stock allocations
• Collaborate with the Technical and Spares departments to resolve queries and ensure accurate follow up
• Maintain and update active service orders, monitoring progress and chasing outstanding parts
• Reconcile paperwork, assess subcontractor costs and maintain accurate service records
• Review service provider performance and seek new supplier opportunities
• Support Finance at month end and year end with data entry and reporting
• Oversee general office organisation and stock ordering

What We’re Looking For:

• Strong administrative or coordination experience within a service or engineering environment
• Confident communicator with excellent organisation and attention to detail
• Comfortable using service or ERP systems (SPARK/OPERA experience beneficial)
• Able to multitask and prioritise effectively under pressure
• Team player with a proactive approach and a focus on great customer service

What’s In It For You: 

• £27,000 annual salary (£13.37 per hour)
• Friendly, supportive working environment
• 12-month contract with the potential for extension
• Varied and engaging workload with autonomy and responsibility

What is the Recruitment Process?

If this opportunity excites you, please send your CV to Michelle.Bastock@Your-Recruiters.co.uk or call 0116 467 0800 for more information.
There will be a one-stage face-to-face interview at the company premises in Gravelly Park for shortlisted candidates.

Your Recruiters Limited is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.