Do you genuinely enjoy building relationships, solving problems and helping customers get the very best service?

Job title: Customer Success Manager

Location: Hybrid working 3 days per week from modern offices in Loughborough / 2 days working from home

Remuneration: Basic salary up to £35,000 per year (depending on experience).

Employment benefits: Unlimited holidays, Perk Box, Pension Contributions, Company Events, Free Office Parking.

We’re recruiting on behalf of a growing, innovative SaaS business that has built its reputation around exceptional customer service. As their Customer Success Manager, you’ll become the trusted point of contact for a portfolio of clients, ensuring they not only adopt the platform successfully but continue to see real value from it long after implementation.

This isn’t a reactive support role. It’s about building partnerships, understanding your customers’ businesses and helping them achieve their goals while identifying opportunities to strengthen those relationships.

What you’ll be doing

• Taking ownership of a portfolio of customer accounts, managing the relationship from onboarding through to long-term success.
• Delivering engaging onboarding sessions and ensuring every customer gets off to the best possible start.
• Providing training, guidance and best practice to maximise platform adoption.
• Building strong relationships with key stakeholders and becoming their trusted advisor.
• Monitoring customer engagement, identifying potential issues before they become problems.
• Proactively reducing churn and uncovering opportunities to grow existing accounts.
• Working closely with Sales, Product and Support teams to ensure an outstanding customer experience.
• Feeding customer insights back into the business to help shape future product improvements.

What we’re looking for

• Previous experience in a Customer Success, Customer Experience or Account Management role within a SaaS or technology business.
• A natural relationship builder with excellent communication skills.
• Someone who enjoys working proactively rather than waiting for problems to arise.
• Highly organised with the ability to manage multiple customer relationships simultaneously.
• Experience using CRM or Customer Success platforms such as HubSpot, Salesforce, Gainsight or similar.
• A genuine passion for delivering exceptional customer experiences.

What’s in it for you?

• Competitive salary.
• Hybrid working.
• A supportive, collaborative team culture.
• Genuine opportunities for career development as the business continues to grow.
• The chance to work with an innovative technology business where your contribution will make a visible impact.

If you’re looking for a role where customer relationships come first, your ideas are valued and your work genuinely makes a difference, we’d love to hear from you.

What is involved in the recruitment process?

In the first instance, please apply via this website or contact John Boggis at Your Recruiters for more information. John is working this role as an exclusive Recruitment Consultant. The client hiring process will include a first stage Teams interview, and 2nd stage face-to-face interview where you may be required to present to multiple stakeholders.

Our Commitment:

All applications get a response from Your Recruiters. All candidates invited for interview receive thorough feedback from Your Recruiters. Your Recruiters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.